Case study


Engineers working within the European Space Agency (ESA) Space Operations Centre in Darmstadt, Germany have been taking advantage of the flexibility of online learning by studying the PTT Level 3 Award in Principles of Telecommunications.

The engineers work complex shift patterns monitoring the operation of ground stations that track and communicate with the ESA’s spacecraft. PTT’s Level 3 Award in Principles of Telecommunications online study programme was ideal for the engineers’ professional development.

PTT was asked to provide the study programme by Thorn SDS, the UK company which provides managed services into the European Space and Defence market and supports the ground segment services of the ESA.


"When the requirement arose to provide our staff with some industry-standard technical training, we were presented with a challenge; we needed a study solution that was available 24/7 to fit in with our complex shift arrangements; that ensured our staff were adequately supported throughout the study and exam phases and which was professional and credible, and provided a recognised accreditation as reward for the commitment of our staff.

After a painstaking search process and a review of our requirements with PTT staff, I enrolled our team on PTT’s programme. One year later, at the end of that programme, our team have successfully completed the course, passed the exams, and received their certificates. The knowledge of telecommunications fundamentals provided by this course is proving invaluable to our staff as they continue to develop their telecommunications skills.

We found the course content to be perfectly targeted and the training material and method of delivery to be well organised and highly professional. The course content and accreditation provided an excellent return on our investment, and the technical and administrative support we received from PTT staff was superb throughout the programme, making light work of a complex and challenging training schedule.

I would wholeheartedly recommend this PTT training."

Paul Brooks, European Service Delivery Manager, Thorn Satellite Data Services



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